CryptoSeedSupport
Frequently asked questions
I lost my phone or deleted the app. Can you recover my keys?
No. Keys never leave your device and are excluded from backups, so we have no copy. Your 48-word recovery phrase (and extra word, if you set one) is the only way to restore them.
How do I move my keys to a new device?
Restore them with your recovery phrases on the new device, or wrap symmetric keys with the new device's X25519 public key and share them.
Face ID isn't working or I changed my biometrics
Use your CryptoSeed backup PIN or passphrase. It is separate from your device passcode.
Private Transfer can't find the other device
Both devices must be nearby with CryptoSeed open, and Local Network access must be allowed in Settings → Privacy & Security → Local Network.
QR scanning or NFC doesn't work
Allow Camera access in Settings → CryptoSeed. NFC requires an iPhone with NFC and a compatible tag. Hold the tag near the top of the phone.
How do I restore CryptoSeed Pro?
Open the Pro screen and tap Restore Purchases while signed in with the Apple Account you used to buy it.
Shortcuts actions say Pro is required
Shortcuts automation is a Pro feature. Upgrade in the app, then run the shortcut again.
Requirements
- iPhone with iOS 26 or later.
- NFC features require an NFC-capable iPhone.